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Mr. Paul Tonui
HOD Hospitality Department

Message From the Head Of Department Hospitality

Hospitality management is a broad field that involves overseeing the day-to-day administrative, operational and commercial activities of businesses in the hospitality industry. As opposed to the more narrowly focused “hotel management”, hospitality management is an umbrella term that covers various industries such as food and beverage, travel and accommodation and event management. The departments under a hospitality manager’s stewardship may range from maintenance and housekeeping to spa services, concierge, reception and many more. The responsibilities that fall to hospitality managers differ according to the setting in which they are employed. Chiefly, these can include the following: Accounting and budgeting Interviewing, training and managing staff Assisting with daily operations Optimizing business performance Fielding customer complaints and inquiries Ensuring health and safety compliance